Privacy Policy

Last updated: June 1, 2026

1. Introduction

Welcome to Rafah. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and other contact information
  • Payment information (processed securely through third-party payment processors)
  • Booking and appointment information
  • Location data (with your permission)
  • Profile information and preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings and transactions
  • Send you notifications about your bookings
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Detect and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our platform
  • Business partners (e.g., wellness centers) to fulfill your bookings
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@rafah.app
Address: [Your Business Address]

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